Have you got a special event coming up? Maybe a dog show, a wedding or a meet-up? Maybe you have one product already but just can decide what to pair it with. Or maybe you just have a colour combination in your head and don't even know where to start!
Email us your colours, current products, themes etc. whatever it is to give us a little idea and we will take it from there!
We will put together a combination, create a flat lay and take a photo for you. hopefully this will be just the inspiration you need to help you decide what products to buy!
And don't be shy if you want something to match a product from another company, we aren't Luna's Loft snobs! We loooove supporting other small businesses so have no problems matching something to one of their products.
Like the sound of this service?
Send us an email at firstname.lastname@example.org to get started!
Frequently Asked Questions
Do you ship Internationally?
Yes, we ship worldwide. However we cannot be held responsible for any delays due to customs and import taxes. We are also not responsible for any customs charges.
How do the bandanas work?
Luna's Loft bandanas fasten with poppers. Simply place the bandana around your dogs neck and press the plastic poppers together.
Are your bandanas Machine Washable?
Yes they are. We recommend using a maximum of 30ºC and max of 600 spin for wool and 1000 spin for other fabrics.
Are your leads/collar Machine Washable?
Yes they are!
- Max temperature of 30ºC
- Max spin 600
- Always cover your hardware to protect your machine
- Always place in a laundry bag to protect your whipping
Why choose rope (for collars & leads)?
Our natural 100% cotton rope is a soft material, perfect for comfort in your hands. They are also ideal for dogs with sensitive skin as its a very kind material.
Are you toys Machine Washable?
Yes, you can machine wash the fleece toys on a maximum of 40 degrees and a 600 spin.
Why choose fleece (for toys)?
The fleece for toys can be braided into some incredibly durable braids. They are softer than rope toys, which makes them kinder on the teeth and more comfortable in the hand.
What is your returns & exchanges policy?
In summary this is our policy in regards to Returns & Exchanges. Please be sure to read the entire
I will happily except any returns or exchanges if you contact with me within 14 days of delivery, and then ship items back to me with 30 days of delivery.
I do not accept cancellations.
Due to the nature of some of the items in the shop, the following list below includes what items cannot be returned or exchanged:
1. Custom or personalised orders
2. Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How long does it take for my orders to arrive?
This is a summarised version of our shipping policy, please take the time to read the full
information in regards to shipping here
Please check our home page for our up to date production times.
Delivery times will vary on country, but if you are based in the UK it will usually arrive within 2 - 5 working days of being posted, but please allow up to 10 working day before reporting as missing.
Internationall orders usually take 1-3 weeks but may take up to 8 weeks. We do not guarantee any shipping times as we cannot be held responsible for delivery delays for any orders.
Customs & Taxes:
Luna's Loft will not be held responsible for any customs or import taxes that may occur on delivery of your product, or any delays that this may cause.
Anymore Questions? Feel free to Contact Us!